Active Brokers Limited is authorised and regulated by the Financial Conduct Authority. Our Financial Services
Register number is 488342. You can check this on the Financial Services Register by visiting the FCA’s
website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768. The FCA is the independent
watchdog that regulates financial services. Use this disclosure document to decide if our services are right
for you. It explains the service we offer and how you will pay for it.
1. OUR IDENTITY & SERVICE
Active Brokers Limited, Cables House, Hall Street, Chelmsford, Essex, CM2 0HG
Our service and permitted business includes advising and arranging mortgages and insurance p
We will advise and make a recommendation to you after we have assessed your insurance needs.
We can offer products from a range of insurers including Life Insurance, Critical Illness, Income protection,
Home insurance and Landlords Insurance.
We can offer products from a limited number of insurers including Private Health Insurance. Ask us for
of insurers we offer insurance from.
We will advise and make a recommendation to you on residential mortgages, second charge, further
advances, consumer buy to lets after we have assessed your needs.
We offer a comprehensive range of
mortgages from across the market, but not deals that you can only obtain
by going direct to a Lender.
Alternative Finance Options
Note: If you are looking to increase your borrowing on an existing mortgage then there are a few options
available to you,
Further advance with your existing Lender;
Second charge regulated mortgage.
We are required to inform you of the alternative options available to you so that you can consider them against
your personal circumstances. We will not provide advi
ce on whether unsecured lending, such as a personal
loan are more suitable for you. We will however provide advice on a further advance or second charge
2. SERVICE COSTS
We do not charge a fee for our service as we are
paid commission from the Insurer.
You will receive a quotation from us informing you of any other fees relating to the insurance policy.
We charge a
% of the mortgage
payable on application.
We will also be paid commission from
Please refer to the Terms of Business below.
You will receive a European Standardised Information Sheet (ESIS) when considering a particular mortgage
which will tell you about any fees relating to it. It will also include the actual amount
of commission we will
If we charge you a fee, and your mortgage does not go ahead, you will receive:
A full refund if the lender rejects your application due to an error made by Active Brokers.
No refund if you decide not to proceed
or provide information that is inaccurate
It is our intention to provide you with a high level of customer service at all times. If there is an occasion when
we do not meet these standards and you wish to register a complaint please contact us by:
Address: Complaints Department,
Active Brokers L
imited, Cables House, Hall Street, Chelmsford, Essex,
or by phone: 01245 850 150.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service
4. FINANCIAL SER
VICES COMPENSATION SCHEME
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our
obligations. This depends on the type of business and the circumstances of the claim.
Insurance advising and arranging is covered for 90% of the claim, without any upper limit.
Where the firm has not taken steps and caused a contract not to be effected by an Insurer on a Pure
Protection Policy or General Insurance claim arising from the
death or incapacity of the policyholder owing
to injury, sickness or infirmity, then 100% of the claim is covered.
Mortgage advising and arranging is covered up to a maximum limit of £50,000.
Further information about the compensation scheme
arrangements is ava
ilable from the FSCS.
Terms of Business
These terms of business should be read in conjunction with the Disclosure Document about our services.
Together these documents provide important information about our
services, Active Brokers Limited (referred
to in these terms of business as “
”), of Cables House, Hall Street, Chelmsford, Essex CM2 0HG.
is authorised and regulated by the Financial Conduct Authority (“
”). The FCA registration
Active is 488342.
Methods of Communication
You agree that you may communicate with us, and we may communicate with you, via telephone (mobile or
otherwise including SMS), post, email or fax
. For these purposes, our contact details are as follows.
Writing: As above
By Telephone: 0800 0284268
By Fax: 01245 200345
By Email: firstname.lastname@example.org
Full details of the products we recommend to you including, for example, the minimum duration of the product,
information on the r
ight to cancel or whether no right to cancel arises, and any other early termination rights
and penalties, will be covered in the relevant product disclosure information. This will be supplied to you
before you conclude any contract.
products we have
arranged for you will be kept under review
5 years intervals)
your review we assess and agree there is no need for any further reviews. I
do not require the review
service you can
specifically request this
not to be
provided by us to you.
Active maintains Professional Indemnity Insurance with regard to advice provided to you in respect of any of
the following products: non
investment insurance contracts; general insurance; mortgage contra
Mortgage Broker Fees
The fee covers the cost to carry out all or part of the following and
by no means limited to:
Initial Fact Find Review
Extensive Product Research
Affordability assessment (Liaising with
entation and Recommendation for Mortgage and Insurance
Agreement In Principle (AIP) and application submission
Suitability Report detailing your current situation and suitable recommendations
(If Applicable) Charge for a
dditional work required for non
of the mortgage
Keeping in regular contact with you, solicitors and estate agents
through to completion
We aim to handle the whole application on your behalf to make it easy and efficient for you.
In addition to the
fee, Active will be paid commission from the Provider who lends the money.
We will always look to re
mortgage your property in the fu
ture with no additional broker fee. However if your
circumstances have changed e.g. as below your adviser will discuss it with you at that time.
If we charge you a fee, and your mortgage does not go ahead, you will receive:
A full refund if the lender r
ejects your application due to an error made by Active Brokers.
No refund if you decide not to proceed or provide information that is inaccurate.
We will not accept client money other than in respect of fees payable to us, for which you will
invoice payable within 7 days.
Information provided by you
It is your responsibility to provide complete and accurate information to us, or any provider or lender, at every
stage of the relationship.
It is important that you ensure all stat
ements that you make to us or any provider or
lender, are true and accurate and that you fully disclose all material information when requested to do so.
If you fail to disclose any material information to us or to any provider or lender, this could inval
policy or loan or mortgage agreement. We cannot be held responsible for your failing to disclose relevant
information when requested to do so.
Conflicts of interest
Circumstances can arise where we, Active or one of our other clients has an interest in business being
transacted for you. If this happens, or we become aware that our interests, or those of one of our other clients,
conflict with your interests, we will w
rite to you and obtain your consent before we carry out your instructions,
and detail the steps we will take to ensure fair treatment.
You can be assured that we will keep all of your personal information private and confidential, eve
n when you
are no longer a client, except where disclosure is made at your request or with your consent, in accordance
with these terms of business or where the terms of the Express Consent Form apply. We cannot be held
responsible for the information hel
d on your file becoming inaccurate due to a change in your circumstances
if you fail to inform us of such changes.
“Active Brokers” for the purposes of the Data Protection Act 1998 (“
”) will process your personal data to
provide you with advice, to pro
gress any application you may choose to make with a product provider or
lender, to comply with any regulatory requirement of the FCA and to market to you in the future in accordance
with the terms of the Express Consent Form. Under the terms of the DPA you
have the right to view any
personal data we may store in relation to you. A small charge will be made for providing you with this data.
Please write to us in the first instance outlining your request.
You acknowledge and accept that your personal data w
ill be stored by Active Brokers and this data will be
held on paper files, and/or computer files for 5 years, or if longer than 5 years, the duration of our relationship
with you the client, or in the case of a record relating to a pension transfer, pensio
out or free standing
addition voluntary contribution scheme, indefinitely.
In the course of providing you with advice and/or to ensure Active Brokers each meet their respective
obligations to the FCA regarding the monitoring of the standard of the a
dvice provided to you, some or all of
your personal data may be disclosed to (a) product providers, (b) lenders (c) packagers (d) regulators (such
as the FCA or the Financial Ombudsman) (e) compliance consultants (f) Active Brokers monitoring officials
and our professional advisers and consultants, as and when necessary. Such data will be disclosed on a
confidential basis and in accordance with the DPA to any such third parties.
Amendment and termination
We reserve the right to amend these terms of
business without your consent. In this event, we will notify you
in advance of any changes.
Either party has the right to terminate our relationship at any time without penalty. Notice of this termination
should be provided in writing, as this will ensur
e that no confusion arises between us. We will however, accept
oral instructions, which we will then confirm to you in writing. Written instructions to terminate our business
relationship may be given to us at any time by either party, however where we hav
e undertaken work on your
behalf for which a fee is due, we reserve the right to charge you that fee. Termination will not effect any
transactions we have already arranged for you, or are in the process of arranging.